AHT (Average Handle Time) Calculator – Average Handling Time

To calculate Average Handle Time (AHT), sum the Talk Time (TT), Hold Time (HT), and After-Call Work Time (ACWT), then divide by the total number of calls (C). The AHT (Average Handle Time) Calculator is a crucial tool for call centers and customer service operations to measure efficiency.

AHT Calculator

Enter any 4 values to calculate the missing variable

 

AHT reflects the average duration taken to handle a customer interaction, including talk time, hold time, and after-call work. By monitoring AHT, businesses can optimize workflow, enhance customer satisfaction, and assess agent performance. This tool simplifies the process of calculating AHT, offering actionable insights into service efficiency.

Formula:

AHT = (TT + HT + ACWT) / C

VariableDescriptionUnit
AHTAverage Handle TimeMinutes/seconds
TTTotal Talk Time across all callsMinutes/seconds
HTTotal Hold Time across all callsMinutes/seconds
ACWTTotal After-Call Work Time across all callsMinutes/seconds
CTotal number of calls handledCount

Solved Calculations:

Example 1: Calculating AHT for 10 Calls

StepValueExplanation
Talk Time (TT)150 minutesTotal time spent talking to customers
Hold Time (HT)30 minutesTotal time customers were on hold
After-Call Work Time (ACWT)20 minutesTotal time spent finishing tasks post-call
Total Calls (C)10Total number of calls handled
Formula: AHT=(TT+HT+ACWT)/CAHT = (TT + HT + ACWT) / C
AHT=(150+30+20)/10AHT = (150 + 30 + 20) / 10Substitute values
SimplifyAHT=200/10AHT = 200 / 10Total handle time divided by call count
Result20 minutesAverage Handle Time

Example 2: Calculating AHT for 50 Calls

StepValueExplanation
Talk Time (TT)600 minutesTotal time spent talking to customers
Hold Time (HT)100 minutesTotal time customers were on hold
After-Call Work Time (ACWT)50 minutesTotal time spent finishing tasks post-call
Total Calls (C)50Total number of calls handled
Formula: AHT=(TT+HT+ACWT)/CAHT = (TT + HT + ACWT) / CAHT=(600+100+50)/50AHT = (600 + 100 + 50) / 50Substitute values
SimplifyAHT=750/50AHT = 750 / 50Total handle time divided by call count
Result15 minutesAverage Handle Time

What is the AHT (Average Handle Time) Calculator – Quickly Understand & Measure Average Handling Time:

The AHT (Average Handle Time) Calculator is an essential tool for call centers and customer support teams. It empowers them to measure the efficiency of their interactions.

It calculates the average time spent handling a customer interaction, including talk time, hold time, and after-call work (ACW). This helps organizations monitor performance and improve customer satisfaction.

To use the calculator, input the total talk time, hold time, and after-call work for a set of interactions, along with the number of calls. The tool quickly computes the average handle time, enabling teams to identify areas for optimization. It’s especially useful in tracking KPIs and ensuring service level agreements (SLAs) are met.

By analyzing AHT, teams can implement strategies to streamline processes, reduce customer wait times, and improve overall service quality. This is valuable for workforce planning, training, and enhancing operational efficiency.

Final Words:

Ultimately, the AHT (Average Handle Time) Calculator is an indispensable resource for assessing and improving customer service efficiency. Its ease of use and accuracy make it a vital tool for optimizing team performance and delivering excellent customer experiences.

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