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To calculate the service level percentage, divide the number of calls answered (CA) by the number of calls offered (CO), and multiply by 100. The Service Level Calculator is an essential tool for assessing the efficiency of customer service operations. Primarily used in call centers, this metric measures the percentage of incoming calls answered within…
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Subtract marketing costs from sales income, divide by marketing costs, and multiply by 100 to get the ROI percentage. Formula: RS = (SI – MC) / MC × 100 Variable Meaning RS ROI on Sales SI Sales Income MC Marketing Costs What is an ROI Sales Calculator? An ROI Sales Calculator helps businesses measure how…
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