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Service Level Calculator
To calculate the service level percentage, divide the number of calls answered (CA) by the number of calls offered (CO), and multiply by 100. The Service Level Calculator is an essential tool for assessing the efficiency of customer service operations. Primarily used in call centers, this metric measures the percentage of incoming calls answered within…
Relative Risk Calculator
Relative Risk (RR) is calculated using the formula: RR = [a / (a + b)] / [c / (c + d)] The Relative Risk Calculator is a valuable tool in statistics and healthcare, used to compare the risk of an event occurring in two groups. It’s particularly useful in assessing disease outcomes, treatment effectiveness, and…
